What is Hoopla?

Hoopla is a web and mobile library streaming platform for audio books, comics, music and TV.   Libraries purchase access for their patrons.

Hoopla works by connecting our patron’s library card information to their system.  Patrons create an account with Hoopla with an email and password and then register their library card and library pin number.

Each Hoopla account must have its own email address.  

Library cards can only be connected to one Hoopla account.

Types of Hoopla Borrows

• Instant – These items are available through the pay-by-use terms of Hoopla.  Instant allows for simultaneous use by multiple borrowers. Each patron is allowed four checkouts per month.  Daily access to the Instant titles is limited by budget.  Our yearly budget is divided into the number of days per month and that amount is what is allowed for the day.
• Flex – Unlike Instant titles, Flex titles are not simultaneous-use copies; that is, only one person at a time may borrow a Flex title. If a copy is out on loan, it cannot be borrowed again until returned. If a title is currently out on loan, you may place a hold on the title. These items are those the library pays for the rights. Each patron is allowed four checkouts per month.  Flex titles are not affected by our budget cap but they are affected by holds and demand.
• BingePass – Give you unlimited access to a curated collection of items with a single borrow.   Content is created by Hoopla.  Current passes include The Great Courses, Curiosity Stream, Children’s Hellosaurus and magazines.
• Bonus Borrows– Checkout perk offered by Hoopla at different times throughout the year.  These checkouts do not count against the patron’s monthly allotment of checkouts nor the library’s budget.

Types of Hoopla Errors

Assisting with Hoopla at desk:

1. Confirm what the error message says
2. Verify patron card is not expired
3. Make sure fines are less than $5
4. Verify patron library card number
5. Instruct patron to update Hoopla settings for PIN number, library card number
6. Forward patron to Amber Smith (a.smith@harrison.lib.ms.us) or Carrie Turner (c.turner@harrison.lib.ms.us) 228-539-0110